Last updated: 21/05/2025
Business Name: Saif Fintech LLP
Website: https://sunlogixsolutions.com
At Sunlogix Solutions, we aim to ensure your complete satisfaction with our solar tracking products. Please review our refund policy below before making a purchase.
1. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
The product received is damaged or defective.
The wrong item was delivered.
The item is not yet shipped and you wish to cancel within 24 hours of order placement.
Refunds are not applicable in the following cases:
Change of mind after shipping.
Incorrect installation or damage caused by the customer.
Customized orders (unless defective).
2. Refund Process
To initiate a refund request:
Contact us within 7 days of delivery at care@sunlogixsolutions.com
Provide your order number, reason for refund, and photos/videos of the issue.
Our team will review your request and respond within 3 business days.
If approved, you may be asked to return the product in original packaging. Once we receive and inspect the item, your refund will be processed within 7 business days to the original payment method.
3. Shipping Costs
If the refund is due to a defective or incorrect product, return shipping costs will be covered by us.
If the refund is for any other approved reason, return shipping will be borne by the customer.
4. Cancellation Policy
Orders can be cancelled within 24 hours of purchase if they have not been processed or shipped.
After dispatch, cancellations will not be entertained.
5. Contact Us
For refund-related inquiries, please contact:
📧 care@sunlogixsolutions.com
📞 9787009001
